FAQs

Frequently Asked Questions - Crepíssimo

1. What is the estimated shipping time?

Shipping typically takes 10 to 20 business days, depending on the customer's location. You will receive an email with tracking information once your order has been shipped.

2. How can I track my order?

Once shipped, we will provide you with a tracking number. You can track your order in the Order Tracking section on our website.

3. What should I do if I receive a defective or damaged product?

Please send us an email at [your email] with:

• Order number.
• Photos of the defective product.
• A description of the issue.
  We will resolve your case within 3-5 business days.

4. Do you accept returns?

Yes, we accept returns in any case.

• Free returns: If the product is defective, incorrect, or damaged.
• Customer-paid returns: If the return is due to personal taste or preference, the customer will be responsible for the shipping costs. Check our Return Policy for more information.

5. What happens if I receive the pan with the wrong plug?

If we send the pan with the incorrect plug, please email us at [your email] with your order number and the plug you need. We will cover the cost and send the correct plug free of charge.

6. What payment methods do you accept?

We accept payments via credit/debit cards, PayPal, and other secure methods.

7. Can I change or cancel my order?

Changes or cancellations are only possible within the first 24 hours after purchase. Please email us at [your email] as soon as possible.

8. How can I contact you?

You can email us at [your email] or reach out via our social media. We respond within 24-48 business hours.